Terms of Service

These Terms of Service (the Terms) are a binding agreement between you and Lunen.ai (Lunen, we, our, or us). By accessing or using the Lunen platform, websites, and related services (collectively, the Service), you agree to these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and the term you includes that organization.

• You must be legally capable of entering into a contract and comply with applicable laws.
• You are responsible for safeguarding account credentials and all activity under your account.
• You must provide accurate account and billing information and keep it updated.
• You must promptly notify us of unauthorized use or security incidents related to your account.

Paid features are provided on the subscription plan you select. Fees, billing cycles, and usage limits are described in your order form, online checkout, or other commercial terms agreed with Lunen.

• Fees are due as invoiced and are non-refundable except where required by law or expressly stated by us.
• Late payments may result in suspension of paid features until all outstanding amounts are paid.
• You are responsible for applicable taxes, duties, and government charges, excluding taxes on Lunen's income.

You may not use the Service to:

• Violate law, regulation, or third-party rights.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Interfere with Service operation, security controls, or rate limits.
• Upload or transmit malware or harmful code.
• Generate or distribute content that is unlawful, fraudulent, abusive, or intended to cause harm.

We may investigate violations and suspend or terminate access where necessary to protect users, third parties, or the Service.

As between you and Lunen, you retain ownership of prompts, files, records, outputs, and other data you submit to the Service (Customer Content). You grant Lunen a limited license to process Customer Content solely to provide, secure, maintain, and improve the Service as permitted by applicable law and contract.

You are responsible for ensuring you have all rights and permissions required to submit Customer Content to the Service and to instruct Lunen to process it.

Lunen provides orchestration capabilities that may route Customer Content to third-party AI and large language model providers selected by you or enabled in your workspace.

• Third-party providers may include OpenAI, Anthropic, Google, and other providers made available through the Service.
• Prompts, uploaded context, and related metadata may be processed by those providers to generate outputs and perform safety monitoring.
• Provider-specific terms and data handling practices apply in addition to these Terms.
• Where supported, we use provider settings intended to limit model training on customer data, but retention and processing can vary by provider and configuration.

We implement administrative, technical, and organizational safeguards designed to protect Customer Content. You acknowledge no security system is perfect, and you remain responsible for configuring your environment and access controls appropriately.

Each party will protect the other party's non-public business, technical, and security information using reasonable care and at least the same level of care used for its own similar information.

Lunen and its licensors own all rights, title, and interest in the Service, including software, documentation, branding, and improvements, except for Customer Content and third-party materials.

We grant you a limited, non-exclusive, non-transferable right to access and use the Service during the applicable subscription term in accordance with these Terms.

We may modify features, APIs, integrations, and technical requirements to improve the Service or address legal, security, or operational needs. We will use commercially reasonable efforts to provide advance notice of material changes when practical.

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

AI-generated output may be inaccurate, incomplete, or unsuitable for your use case. You are responsible for validating outputs before use in business, legal, safety, or compliance-sensitive contexts.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNEN'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY YOU TO LUNEN FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You will defend, indemnify, and hold harmless Lunen and its affiliates, officers, directors, and employees from claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Content, or your violation of these Terms or applicable law.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay required fees, or create material legal or security risk. Sections that by their nature should survive termination will survive, including payment obligations, disclaimers, limitations of liability, and indemnification.

These Terms are governed by the laws of the jurisdiction identified in your order form or, if none is identified, the laws of Nova Scotia, Canada, without regard to conflict-of-law rules. Venue for disputes will be the courts located in Halifax, Nova Scotia, unless otherwise required by law.

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the Last Updated date above. Continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to legal@lunen.ai.